Guest Information
We’re excited about your upcoming stay on the island and know you may have a few questions about the process. You’ll find a list of frequently asked questions before, but please feel free to reach out to us directly at any time!
How do I make a reservation?
You can browse properties on our website and book the vacation home of your choice by following the prompts. Our team is also more than happy to assist you over the phone to find and reserve a rental.
What are your rental policies?
You can find our rental policies including check in time, check out time, cancellations, etc. by following this link.
Are linens and towels included?
Bed linens (1 set per bed) and bath towels (4 sets per bathroom) are provided. However, pool or beach towels are not included.
What’s included at the property?
We provide you with a starter package that’s meant to last you for the first 24 hours so you will not need to go directly to the store when you arrive. It’s meant to help you get settled into your stay and includes dish soaps, paper towels, and toilet paper.
Do you offer additional cleaning services?
Yes, we offer multiple mid-stay housekeeping packages and other concierge services for our guests. Please visit our Concierge page for more information.
How much parking will be available?
Parking varies on the vacation home. You will find the number of allowed vehicles located within the description of the property on our website.
Can we get an early arrival or late check-out?
In some instances we are able to accommodate an early check in time or late check out time. You will receive information about this along with fees by email about 2 weeks before your arrival.
Where do I find out more information about beach gear?
You will notice some of our properties come with a beach gear credit provided by VayKLife. You’ll find the specific amount of credit listed within the property description and you can learn more about the service by following this link.
If you reserved a property that comes with a rental gear credit, you will receive an email with instructions on how to use your credit from VayKLife within about 48 hours after booking or 30 days before arrival (whichever comes last).
Will we have access to the resort pools?
No, guests do not have access to the Kiawah Island Golf Resort pools. The resort does not allow us to purchase pool passes. You do have access to amenities such as tennis, golf, restaurants, children’s camp and recreation.
Have a different question? Send our reservations team an email: [email protected].